Privacy Policy - Solar Spy
← Back to Calculator
🛡️

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your data in our solar calculator.

Last Updated
December 2024
🕵️‍♂️

Introduction

Welcome to Solar Spy! We're committed to protecting your privacy while helping you discover your roof's solar potential. This Privacy Policy explains how Solar Spy Technologies Ltd collects, uses, and protects your personal information when you use our mobile solar calculator.

By using our service, you agree to the collection and use of information as described in this policy. We only collect data that's necessary to provide you with accurate solar analysis and connect you with qualified installers.

This policy should be read alongside our Terms & Conditions and Cookie Policy.

📊

Data We Collect

We collect information to provide you with personalized solar analysis and connect you with relevant services.

📍
Location Information
Your property's location to calculate solar potential, local weather patterns, and energy rates. We also detect your general location to provide relevant installer recommendations.
📸
Property Photos
Images of your roof and property to analyze solar panel placement opportunities, shading issues, and roof suitability. Photos are processed securely and deleted after analysis.
💡
Energy Usage Data
Your current electricity bills and usage patterns to calculate potential savings. This helps us provide accurate financial projections and system sizing recommendations.
📱
Contact Information
Email address and phone number (if provided) to send your solar report and connect you with approved installers. We never share your details without permission.
📈
Usage Analytics
Anonymous data about how you use our calculator to improve the service. This includes which features are used most and where users encounter difficulties.
🔧
Technical Data
Device type, browser information, and performance data to ensure our calculator works properly on your device and to troubleshoot any technical issues.
🎯

How We Use Your Data

We use your information solely to provide and improve our solar calculator service:

  • Solar Analysis - Calculate your roof's solar potential using satellite data and your location
  • Financial Projections - Estimate your potential savings based on local energy rates and your usage
  • Installer Matching - Connect you with qualified, vetted solar installers in your area
  • Report Generation - Create personalized PDF reports with your solar analysis results
  • Customer Support - Respond to your questions and provide technical assistance
  • Service Improvement - Analyze usage patterns to enhance our calculator's accuracy and user experience

We never sell your personal data to third parties or use it for purposes other than providing our solar calculator service.

🤝

Data Sharing

We only share your data in the following limited circumstances:

  • With Your Consent - When you request quotes, we share relevant information with selected installers
  • Service Providers - Trusted partners who help us operate our service (hosting, analytics, email delivery)
  • Legal Requirements - When required by law or to protect our rights and safety
  • Business Transfers - In the unlikely event of a merger or acquisition, with equivalent privacy protections

All partners are contractually bound to protect your information and use it only for the specified purposes. We never sell or rent your personal data to marketing companies or data brokers.

All partners are contractually bound to protect your information.

⚖️

Your Privacy Rights

Under UK GDPR, you have several rights regarding your personal data:

👁️
Right to Access
Request a copy of all personal data we hold about you
✏️
Right to Rectification
Correct any inaccurate or incomplete information
🗑️
Right to Erasure
Request deletion of your personal data (right to be forgotten)
📤
Right to Portability
Receive your data in a structured, machine-readable format
🚫
Right to Object
Object to processing based on legitimate interests or direct marketing
⏸️
Right to Restrict
Limit how we process your data in certain circumstances
🍪

Cookies & Tracking

We use cookies and similar technologies to improve your experience:

  • Essential Cookies - Required for the calculator to function properly
  • Analytics Cookies - Help us understand how users interact with our service
  • Performance Cookies - Monitor and improve loading times and functionality
  • Preference Cookies - Remember your settings and choices

You can control cookie settings through your browser, though this may affect some calculator features. For detailed information, see our Cookie Policy.

Note that disabling essential cookies may affect the calculator's functionality.

🔐

Data Security

We implement robust security measures to protect your information:

  • Encryption - All data transmitted to and from our servers is encrypted using HTTPS
  • Secure Storage - Personal data is stored on secure, access-controlled servers
  • Regular Audits - We regularly review and update our security practices
  • Staff Training - All team members are trained on data protection requirements
  • Access Controls - Strict limits on who can access personal data
📅

Data Retention

We retain your personal data only as long as necessary:

  • Calculator Data - Retained for up to 3 years to provide ongoing support and analysis
  • Contact Information - Kept until you unsubscribe or request deletion
  • Marketing Data - Retained until you opt out of communications
  • Analytics Data - Anonymized data may be retained longer for service improvement

You can request deletion of your data at any time by contacting us.

📞

Contact Us About Privacy

Have questions about your privacy or want to exercise your rights? We're here to help:

📧
Email Us
[email protected]
📮
Write to Us
Solar Spy Technologies Ltd
Data Protection Officer
123 Solar Street
London, UK SW1A 1AA
⏰
Response Time
We respond to privacy requests
within 30 days as required by law

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

🔄

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes:

  • We'll update the "Last Updated" date at the top of this policy
  • For significant changes, we'll notify you via email or app notification
  • The latest version will always be available on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.